Privacy Policy

Last Updated: January 15, 2025

Wings Flora Drapes, LLC ("Wings Flora Drapes," "we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

Information You Provide Directly

We collect personal information that you voluntarily provide to us when you:

• Place an order or request a quote
• Register for an account
• Sign up for our newsletter or promotional communications
• Contact us via our contact form, phone, or email
• Book an in-home or showroom consultation
• Participate in surveys, promotions, or contests

This information may include your name, email address, mailing address, phone number, payment details, and any other information you choose to provide.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on the site. This data is collected via cookies and similar technologies to help us improve your browsing experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including sending order confirmations and shipping updates
• To communicate with you about products, services, promotions, and company news (where you have opted in)
• To schedule and manage in-home consultations and appointments
• To improve our website, products, and customer service
• To detect and prevent fraudulent transactions and other illegal activities
• To comply with applicable laws and regulations
• To respond to your inquiries and resolve disputes

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share data with trusted third-party vendors who assist us in operating our website, processing payments, delivering orders, or providing customer service. These parties are contractually obligated to keep your data confidential.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., a subpoena or court order).
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies

We use cookies — small text files stored on your device — to enhance your experience on our site. Cookies help us remember your preferences, analyze site traffic, and personalize content. You may disable cookies through your browser settings, though this may affect certain features of our website.

5. Data Security

We implement administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Payment transactions are processed through PCI-DSS compliant third-party processors. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order and transaction records are typically retained for seven (7) years in accordance with US tax and accounting regulations.

7. Your Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal data
• The right to request correction of inaccurate data
• The right to request deletion of your personal data (subject to legal limitations)
• The right to opt out of marketing communications at any time
• California residents may have additional rights under the California Consumer Privacy Act (CCPA)

To exercise any of these rights, please contact us at privacy@drapeandco.com or call +1 (212) 555-1234.

8. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Last Updated" date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Wings Flora Drapes, LLC
342 West 57th Street, Suite 800
New York, NY 10019
Phone: +1 (212) 555-1234
Email: privacy@drapeandco.com